01 · DiscoverUnderstand your institution, audience, current systems, priorities, and workflow needs.
02 · PlanDefine scope, information architecture, roles, requirements, milestones, and technology choices.
03 · BuildDevelop the website, LMS, workflow tools, or ERP modules with structured content and testing.
04 · LaunchDeploy, configure user access, train staff, test core journeys, and prepare handover materials.
05 · SustainSupport maintenance, upgrades, content improvement, backup routines, and future expansion.